About us
Customer service with character
Mijnsupportdesk helps webshops, marketplace sellers and international brands serve their customers excellently, with a team that gets to know your brand and technology that makes that team stronger.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Our story
Outsourcing does not have to be impersonal
For many business owners, outsourced customer service means queues, canned answers and agents who do not know the product. We believe it can, and should, be different.
That is why we build a knowledge base about each client’s business, work with dedicated agents and use AI to support our team rather than replace it. We combine the efficiency of modern technology with what customers value most: a real person who listens and solves the problem.
We focus on e-commerce: webshops, sellers on marketplaces such as Bol.com and Amazon, and international companies that want to serve Dutch-speaking customers.
What we stand for
Four principles in everything we do
People first
Technology supports, people hold the conversation. Empathy and judgement cannot be automated.
Knowledge as the foundation
Good service starts with good information. We capture knowledge and keep it up to date.
Smart with technology
We use AI where it makes our team faster and more consistent, with a person reviewing every answer.
Real partnership
A dedicated contact, open communication and no small print. We think along about your customer service as a whole.
Phone customer service
Smart technology behind the scenes. Real people on the line.
More and more customer service teams let voice bots and phone menus answer the phone. We deliberately choose people. When a customer calls your customer service, they speak to a trained agent who knows your products, thinks along and solves the problem.
Especially when a question does not fit a standard answer, or a customer is frustrated, a person makes the difference for your reputation.
International
Based in Spain, focused on the Netherlands
Mijnsupportdesk is based in Spain. That is why we understand the challenge for companies selling from Spain to the Netherlands and Belgium, and help them with Dutch-language customer service that truly fits.
Ready for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546