AI-assisted customer service
Work smarter with AI, stay human for your customer
Want to make your customer service more efficient with AI, without fobbing customers off with a chatbot? At Mijnsupportdesk, AI helps our agents work faster and more consistently. The conversation with your customer stays in human hands.
- AI as an assistant, never a replacement
- Answers based on your knowledge base
- A person reviews every answer
Our view on AI
Automate where possible, a person where it matters
AI is changing customer service fast. Many companies consider chatbots or voice bots to cut costs. But customers who get stuck in a bot drop out or get frustrated. Especially when it matters, people want to talk to a person.
That is why we use AI where it makes our agents stronger. An internal AI assistant searches the knowledge base, summarises information and suggests an answer. The agent reviews it, makes it personal and is responsible for the conversation. You combine the speed and consistency of AI with the empathy and judgement of a person.
- The right answer faster, even for complex questions
- Consistent information across all channels
- Shorter onboarding for new agents
- No customer stuck in a chatbot
How it works
Three layers working together
Knowledge base
We capture your products, policies, procedures and tone of voice in a structured knowledge base and keep it up to date.
AI assistance
An internal AI assistant helps our agents find information and formulate a consistent answer.
Human touch
A trained agent reviews, adapts and holds the conversation, with empathy and judgement.
How it works
Knowledge, AI assistance and a human touch
First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.
Knowledge
We build and maintain a structured knowledge base with your products, policies and procedures.
AI assistance
An internal AI assistant finds the right information and suggests a consistent answer to the agent.
Human touch
A trained agent checks it, makes it personal and stays responsible for the conversation.
Responsible use
Careful with AI and with your data
For us, AI is a tool for agents, not a system that communicates with your customers on its own. Every answer is reviewed by a person before it reaches your customer.
We agree upfront what information goes into the knowledge base and how we handle customer data, so you keep control over your information and your brand.
- A person reviews every answer
- Data agreements made upfront
- Knowledge base kept up to date together with you
Phone customer service
Smart technology behind the scenes. Real people on the line.
More and more customer service teams let voice bots and phone menus answer the phone. We deliberately choose people. When a customer calls your customer service, they speak to a trained agent who knows your products, thinks along and solves the problem.
Especially when a question does not fit a standard answer, or a customer is frustrated, a person makes the difference for your reputation.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
Can you fully automate our customer service?
That is not our approach. We use AI to support our agents, not to replace them, so there is always a person in the conversation with your customer.
What is the benefit of AI assistance for my business?
Your customers get a correct and consistent answer faster, even for more complex questions. And because knowledge is captured centrally, quality stays high as the team grows or changes.
Do I need AI tools myself?
No. AI assistance is part of our way of working. We do build the knowledge base together with you, which the assistant uses for its suggestions.
What is the difference with an AI chatbot?
A chatbot talks to your customer on its own. With us, AI only supports the agent who holds the conversation.
Related services
Customer service outsourcing
Outsource your customer service to Mijnsupportdesk: a dedicated team for phone, email, WhatsApp and marketplaces. Real people, supported by knowledge and AI.
Read morePhone customer service
Outsource your phone customer service to Mijnsupportdesk: a trained agent always answers, never a voice bot. For webshops, marketplace sellers and international brands.
Read moreEmail customer service
Outsource your email customer service to Mijnsupportdesk: a tidy inbox, personal answers in your tone of voice and no questions left waiting.
Read moreCurious how AI can strengthen your customer service?
We will gladly show you how our way of working with a knowledge base, AI assistance and real agents works for your channels.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546