All services
Everything for customer contact that works
From a single channel to your complete customer service. Discover how Mijnsupportdesk helps your customers on every channel and every marketplace.
Channels
One team for all your customer contact.
Phone customer service
Outsource your phone customer service to Mijnsupportdesk: a trained agent always answers, never a voice bot. For webshops, marketplace sellers and international brands.
Read moreEmail customer service
Outsource your email customer service to Mijnsupportdesk: a tidy inbox, personal answers in your tone of voice and no questions left waiting.
Read moreWhatsApp customer service
Outsource your WhatsApp customer service to Mijnsupportdesk. Fast, personal contact through the channel your customers use every day, handled by real people.
Read moreLive chat & social media
Outsource live chat on your website and customer messages on Instagram and Facebook to Mijnsupportdesk. Fast, personal answers from real people, in your brand’s style.
Read moreE-commerce & marketplaces
Specialised in webshops and multichannel sellers.
Customer service for webshops
Outsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.
Read moreMarketplace customer service
Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreBol.com
Outsource your Bol.com store’s customer service to Mijnsupportdesk. Customer questions answered on time and with care in your seller account, by real people.
Read moreAmazon
Outsource customer service for your Amazon seller account to Mijnsupportdesk. Buyer messages answered on time and accurately, in line with Amazon’s rules.
Read moreKaufland
Outsource customer service for your Kaufland store. Customer questions answered with care, in one workflow with your other sales channels.
Read moreCdiscount
Outsource customer service for your Cdiscount store to Mijnsupportdesk. Customer contact on this French marketplace organised in one workflow with your other channels.
Read moreEtsy
Outsource customer service for your Etsy shop to Mijnsupportdesk. Personal answers to questions about custom orders, delivery and returns, in your brand’s tone.
Read moreShopify
Outsource customer service for your Shopify store to Mijnsupportdesk. Email, chat, WhatsApp and phone in one workflow, by real people who know your products.
Read moreApproach & additional services
How we work and what else we can help with.
Customer service outsourcing
Outsource your customer service to Mijnsupportdesk: a dedicated team for phone, email, WhatsApp and marketplaces. Real people, supported by knowledge and AI.
Read moreAI-assisted customer service
More efficient customer service with AI, without leaving customers with a bot. We combine a knowledge base and AI assistance with real agents.
Read moreDutch customer service for companies in Spain
Based in Spain and selling to the Netherlands or Belgium? Mijnsupportdesk provides Dutch-language customer service by phone, email, WhatsApp and marketplaces.
Read moreTemporary support
Outsource your customer service temporarily during peaks, a product launch, a migration or staff absence. Mijnsupportdesk steps in with trained agents.
Read moreOnline review management
Online review management by Mijnsupportdesk: personal, professional responses to reviews on your webshop, marketplaces and social media. Build trust.
Read moreTraining & coaching
Training and coaching for customer service teams: customer-focused communication, handling phone calls and working with a knowledge base. From daily practice.
Read moreHow it works
Knowledge, AI assistance and a human touch
First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.
Knowledge
We build and maintain a structured knowledge base with your products, policies and procedures.
AI assistance
An internal AI assistant finds the right information and suggests a consistent answer to the agent.
Human touch
A trained agent checks it, makes it personal and stays responsible for the conversation.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Ready for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546