Marketplace customer service
Selling on Bol.com, Amazon or other marketplaces? Every platform has its own rules, messaging system and expectations. We answer your customer questions on time and with care, so you can focus on growth.
Multichannel selling
On marketplaces your customer service is visible. Platforms measure how quickly and how well you respond, and customers share their experience in reviews. Slow or careless handling can affect your visibility and sales.
Mijnsupportdesk answers customer questions in the messaging systems of the marketplaces you sell on. We know how the major platforms work and follow their rules. Because we can also handle your webshop, email and phone, your customer gets the same answer everywhere.
Our approach
We respect each platform’s guidelines for customer communication, helping keep your account healthy.
We work with fixed moments and priorities, so questions are answered within the platform’s expectations.
Webshop, Bol.com and Amazon in one workflow and one knowledge base. No more separate islands.
Solutions
From professional support during office hours to a fully staffed team available seven days a week. Choose the starting point that suits you and we will tailor the details.
Professional customer service during office hours. For businesses that want their customer contact handled properly, without building a team themselves.
Ideal for: Smaller and growing webshops with a manageable volume.
Extended availability for growing e-commerce businesses. Evenings and weekends included, exactly when many consumers place orders and ask questions.
Ideal for: E-commerce brands that want to perform on every channel, every day of the week.
For organisations with multiple brands, countries or languages, complex processes or specific availability requirements. Together we design a set-up that fits.
Ideal for: International brands, scale-ups and organisations with complex workflows.
Availability depends on the arrangement we agree together.
Every proposal is tailored to your channels, volumes, required availability and operational complexity. That is why we do not publish standard prices: you receive a clear proposal built around your situation.
Among others Bol.com, Amazon, Kaufland, Cdiscount and Etsy, and for webshops on platforms like Shopify. Selling on another platform? Let us know and we will look at the options.
No, we are not an official partner of the marketplaces. We answer customer questions on your behalf, within your seller account and in line with the platform’s rules.
Through the platform’s user and permission management, where available, so we only access what is needed for customer service. We discuss this at the start.
Yes. Combining your webshop and marketplaces in one team creates overview and consistent answers.
Outsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.
Read moreOutsource your email customer service to Mijnsupportdesk: a tidy inbox, personal answers in your tone of voice and no questions left waiting.
Read moreOutsource your phone customer service to Mijnsupportdesk: a trained agent always answers, never a voice bot. For webshops, marketplace sellers and international brands.
Read moreTell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546