Temporary support
Extra hands when things get busy
Peak season, a big campaign, a move to a new system or a team that is short-staffed: we step in with trained agents, so your customers notice nothing.
- For peaks, projects and transitions
- Trained on your processes
- Clear agreements on start and end
Flexible support
Never turn customers away in your busiest period
Busy periods bring the most questions and the least patient customers. Recruiting and training temporary staff takes a lot of time, and the peak is often over before everyone is up to speed.
Mijnsupportdesk offers temporary support for a defined period. We prepare with a knowledge base about your products and processes, so we can help properly from day one. Happy with the result? You can always extend the collaboration.
- Absorbing seasonal peaks and promotions
- Support during a product launch or campaign
- Cover for illness, leave or vacancies
- Help during a migration to new systems
How we work
Quick to deploy, carefully prepared
Focused knowledge transfer
We capture the most important information and processes so our team can start in a focused way.
Clear scope
We agree which channels, questions and period we cover. No surprises for you or your customers.
Smooth handover
At the end of the period we hand over open cases properly, with a summary of what came up.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
How far in advance should we contact you?
The sooner the better. Good preparation takes time to build the knowledge base and train the team. During the introduction we give you a realistic planning.
Can we continue after a temporary period?
Yes. Many companies discover the benefits of outsourcing during a peak period and continue the collaboration afterwards.
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Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546