Online review management
Every review deserves a good answer
Reviews largely determine whether a new customer buys from you. We respond personally and professionally to reviews, positive and negative, and turn complaints into solutions.
- Personal responses in your tone
- Careful follow-up on negative reviews
- Insights fed back to your team
Why respond
More people read your response than the review itself
A review is a conversation in public. Prospective customers read not only what is said about you, but above all how you respond. A friendly, solution-focused response to criticism can build more trust than ten positive reviews.
Mijnsupportdesk takes over responding to reviews, following guidelines agreed in advance. We treat complaints as customer service cases, so the customer is actually helped.
- Responding to reviews on agreed platforms
- Following up complaints through customer service
- Guidelines for tone and permissions
- Regular reporting on sentiment and themes
Our approach
From review to trust
Personal responses
No stock phrases. Every response addresses what the customer wrote.
Solve, don’t defend
When there is criticism, we reach out and look for a solution within the agreements we make with you.
Learning from feedback
We feed recurring themes from reviews back to you, so you can improve your product and service.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
On which platforms do you respond to reviews?
We agree that with you. Think of reviews on marketplaces, review platforms and social media, where the platform allows responses.
Can you get negative reviews removed?
No, and we do not try to. We respond honestly and constructively. Only reviews that demonstrably breach a platform’s rules can be reported through the official procedure.
Related services
Marketplace customer service
Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreLive chat & social media
Outsource live chat on your website and customer messages on Instagram and Facebook to Mijnsupportdesk. Fast, personal answers from real people, in your brand’s style.
Read moreCustomer service for webshops
Outsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.
Read moreReady for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546