Solutions
Three clear solutions, each tailored to your channels, volumes and availability needs. No standard prices, but an honest proposal built around you.
Professional customer service during office hours. For businesses that want their customer contact handled properly, without building a team themselves.
Ideal for: Smaller and growing webshops with a manageable volume.
Extended availability for growing e-commerce businesses. Evenings and weekends included, exactly when many consumers place orders and ask questions.
Ideal for: E-commerce brands that want to perform on every channel, every day of the week.
For organisations with multiple brands, countries or languages, complex processes or specific availability requirements. Together we design a set-up that fits.
Ideal for: International brands, scale-ups and organisations with complex workflows.
Availability depends on the arrangement we agree together.
Every proposal is tailored to your channels, volumes, required availability and operational complexity. That is why we do not publish standard prices: you receive a clear proposal built around your situation.
An indication of what each solution includes. We agree on the exact set-up together.
| Essential Support | Full Service Support | Custom / Enterprise | |
|---|---|---|---|
| Availability | Office hours, business days | 09:00 – 21:00, 7 days | Tailored, potentially up to 24/7 |
| Channels | Your choice | All channels | All channels + custom workflows |
| Dedicated contact person | ✓ | ✓ | ✓ |
| Knowledge base about your business | ✓ | ✓ | ✓ |
| AI assistance for agents | ✓ | ✓ | ✓ |
| Client portal with live insight | ✓ | ✓ | ✓ |
| AI insights after phone calls | With phone support | With phone support | With phone support |
| Reporting | Standard | Extended, with reviews | Tailored |
| Multilingual support | By arrangement | By arrangement | Part of the design |
Working together
No complicated projects. Just a careful start, so your customers are helped properly from day one.
We discuss your channels, volumes, customers and goals. You immediately get an honest picture of what we can do for you.
You receive a clear proposal with the channels, availability and way of working that suit your business.
We capture your products, policies and tone of voice in the knowledge base and prepare the team carefully.
We start, report and review regularly. Every new question makes the knowledge base and the team stronger.
Because no two customer service operations are the same. The number of questions, channels, availability and the complexity of your processes determine what you need. With a tailored proposal you pay for what fits your situation.
Yes. Many companies start with Essential Support and expand as they grow. We regularly review whether the set-up still fits.
Within Custom / Enterprise we discuss availability up to 24/7. Whether and how that is possible depends on your channels, volumes and the arrangements we agree.
We contact you personally for an introduction. You then receive a tailored proposal covering channels, availability and way of working.
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546