Blog
Blog: insights on customer service
Practical articles on customer service outsourcing, e-commerce, marketplaces, Dutch-language support and the smart use of AI.
Customer service on Bol.com: practical tips for sellers
Good customer service on Bol.com helps your customers and your seller position. Practical tips for customer questions, returns and delivery on the platform.
Customer serviceHandling complaints: from angry customer to happy customer
A complaint is a chance to win back trust. How to handle complaints in your webshop carefully, on every channel, and prevent them from recurring.
Customer serviceSetting up a knowledge base for customer service: where to start
A good knowledge base makes customer service faster, more consistent and ready for AI. How to build one step by step that your team actually uses.
Customer serviceBlack Friday and the holidays: how to prepare your customer service
Busy weeks call for customer service that is ready. A practical checklist to prepare your team, knowledge and channels for peak periods.
AIAI-assisted vs AI-driven customer service: why the difference matters
AI can answer customers directly or support the people who do. The difference between AI-driven and AI-assisted customer service, and when to choose which.
InternationalWhat Dutch customers expect from customer service
Planning to sell to Dutch and Belgian consumers? What they expect from customer service, why language matters and how to organise it from abroad.
AIWhat is an AI chatbot and how does it work?
What is an AI chatbot, how does it work and when does it make sense? Plus the alternative - AI that supports your customer service agents.
OutsourcingWhat are the benefits of outsourcing customer service?
Six concrete benefits of outsourcing customer service for webshops and e-commerce brands, and what to look for when choosing a partner.
OutsourcingWhat does outsourcing customer service cost?
What determines the cost of outsourced customer service? The main cost factors, common pricing models and how to weigh quality against cost.
ReputationBuilding trust: the value of actively responding to reviews
Responding to reviews builds trust with new customers. Why it pays off, how to answer criticism and which mistakes to avoid.
Customer serviceWhat are the traits of successful customer service?
What makes customer service successful? Seven traits of customer service that keeps customers happy and helps your business grow.
OutsourcingOutsourcing customer service: the pros and cons
Outsourcing customer service has clear advantages, but also points to watch. An honest overview so you can make a good decision.
PhoneWhy a professional business phone number matters
A professional business phone number and good phone availability build trust. What to look out for and how to arrange it smartly.
PhoneStructure in phone calls: why it matters
A good structure in phone calls leads to faster solutions and happier customers. How to build a customer conversation that works.
ChannelsWhat are the benefits of live chat?
Live chat helps visitors at the moment they hesitate. Discover the benefits for your webshop and why a real person in the chat makes the difference.
E-commerceWhy clear product information matters
Clear product information prevents customer questions, returns and doubt. How to improve your product pages using signals from customer service.
Customer serviceWhy fast response times matter in customer service
Fast response times are the foundation of customer satisfaction and trust. Why speed matters, where it goes wrong and how to improve it.
Ready for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546