Customer service on Cdiscount
Customer service for your Cdiscount customers
Selling on Cdiscount, one of the major marketplaces in France? We help you organise customer contact on this platform, in the same way of working as your other channels.
- Timely, careful answers
- In line with the platform’s rules
- Combined with your webshop and other channels
Selling on Cdiscount
Why your Cdiscount customer service matters
International marketplaces like Cdiscount open the door to new markets. At the same time they bring their own rules, customer expectations and often a different language.
Mijnsupportdesk helps you shape customer service on Cdiscount and takes it over where possible, using the same knowledge base as for your other channels. We discuss honestly upfront which languages are needed and what is feasible.
- Questions about delivery, returns and cancellations
- Product questions before and after purchase
- Complaints handled carefully, according to your policy
- Reporting on question types and bottlenecks
Our approach
How we work for marketplace sellers
In line with platform rules
We respect Cdiscount’s guidelines for customer communication.
A knowledge base about your products
Answers based on your product information, delivery terms and returns policy.
One team for all channels
Your webshop, email and phone too? The same people and the same knowledge, everywhere.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
Do you answer French-language customer questions?
Our core is Dutch-language customer service. For French-language questions we discuss what is possible during the introduction.
Are you an official Cdiscount partner?
No. We are not an official Cdiscount partner. We answer customer questions on your behalf, within your account and in line with the platform’s rules.
What does marketplace customer service cost?
That depends on the number of questions, the platforms and the availability you need. After an introduction you receive a tailored proposal.
Related services
Marketplace customer service
Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreCustomer service for webshops
Outsource your webshop’s customer service. Orders, delivery, returns and complaints handled by a dedicated team via phone, email, WhatsApp and marketplaces.
Read moreBol.com
Outsource your Bol.com store’s customer service to Mijnsupportdesk. Customer questions answered on time and with care in your seller account, by real people.
Read moreReady for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546