Channels
One team, every channel
Your customers decide how they get in touch. We make sure they get the same good answer everywhere, from a phone call to a marketplace message.
Direct contact
For questions that deserve an immediate answer.
Phone customer service
Outsource your phone customer service to Mijnsupportdesk: a trained agent always answers, never a voice bot. For webshops, marketplace sellers and international brands.
Read moreWhatsApp customer service
Outsource your WhatsApp customer service to Mijnsupportdesk. Fast, personal contact through the channel your customers use every day, handled by real people.
Read moreLive chat & social media
Outsource live chat on your website and customer messages on Instagram and Facebook to Mijnsupportdesk. Fast, personal answers from real people, in your brand’s style.
Read moreWritten and on platforms
Answered with care, even when it is busy.
Email customer service
Outsource your email customer service to Mijnsupportdesk: a tidy inbox, personal answers in your tone of voice and no questions left waiting.
Read moreMarketplace customer service
Outsource customer questions on Bol.com, Amazon, Kaufland, Cdiscount and Etsy to Mijnsupportdesk. Timely, accurate and in line with each platform’s rules.
Read moreOnline review management
Online review management by Mijnsupportdesk: personal, professional responses to reviews on your webshop, marketplaces and social media. Build trust.
Read moreOmnichannel
The same answer on every channel
A customer who emails today and calls tomorrow does not want two different answers. That is why all our channels work from one central knowledge base, with one team that knows your business.
- One knowledge base for all channels
- Customer history taken into account where possible
- Fixed agreements on tone and permissions
How it works
Knowledge, AI assistance and a human touch
First we capture how your business works. Our AI tools help the team find that knowledge instantly. And the conversation with your customer is always handled by a person.
Knowledge
We build and maintain a structured knowledge base with your products, policies and procedures.
AI assistance
An internal AI assistant finds the right information and suggests a consistent answer to the agent.
Human touch
A trained agent checks it, makes it personal and stays responsible for the conversation.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Ready for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546