Training & coaching
Make your own team stronger in customer contact
Prefer to keep customer service in-house but want to raise the quality? We share our hands-on experience through tailored training and coaching for your customer service team.
- Based on daily practice
- Tailored to your channels and customers
- Practical and immediately applicable
Sharing knowledge
What works in our team can work in yours
Every day our agents help customers by phone, email, WhatsApp and on marketplaces. We are happy to share the methods we have developed, from call structure to knowledge management, with teams that want to keep customer service in-house.
Together we determine where your team can gain the most, then tailor the training or coaching to your situation.
- Customer-focused communication on the phone
- Clear and personal written answers
- Handling complaints and difficult conversations
- Setting up and maintaining a knowledge base
Options
Tailored training and coaching
Call techniques
Structure in phone calls, asking questions and summarising, so every call leads to a solution.
Written customer contact
Clear, friendly and consistent answers via email, chat and WhatsApp.
Knowledge management
How to capture knowledge and keep it current, as the basis for consistent service and smart AI support.
Webshops and brands we work with
- Stockpilot
- Cat Elite
- Solfelt
- Excluso
- Fruitkist.nl
Frequently asked questions
Who is the training for?
For customer service teams and team leaders who want to improve the quality of their customer contact. We tailor the content to your channels and customers.
Can training and outsourcing be combined?
Yes. Some companies outsource part of their customer contact and have their own team trained for the rest. We are happy to help find the right mix.
Related services
Customer service outsourcing
Outsource your customer service to Mijnsupportdesk: a dedicated team for phone, email, WhatsApp and marketplaces. Real people, supported by knowledge and AI.
Read moreAI-assisted customer service
More efficient customer service with AI, without leaving customers with a bot. We combine a knowledge base and AI assistance with real agents.
Read morePhone customer service
Outsource your phone customer service to Mijnsupportdesk: a trained agent always answers, never a voice bot. For webshops, marketplace sellers and international brands.
Read moreReady for customer service that strengthens your brand?
Tell us how your customer contact works today. In a no-obligation introduction we will look at the channels, availability and way of working that suit you.
Prefer email? welkom@mijnsupportdesk.nl · Call us: +31 85 060 2546